Get in touch
Contact Us
Reach the people who write this site, or find the right door for a game or account problem.
4.8/5 Editor rating · Alex Turner
Independent review. We may earn a commission from links on this page.
On this page
Who You Are Writing To
You'd be writing to the editors of an independent information site about Casino World, not to the game itself. We don't work for FlowPlay, LLC, the company that makes Casino World, or for its owner Wind Creek Hospitality. That matters for one simple reason: we can't look up your player account, restore coins, reverse a purchase or unlock anything. Only FlowPlay can.
What we can do is fix what we publish, tell you where a fact came from, and point you to the right place for everything else.
How to Reach Us
Our editorial desk
For a wrong figure, an out-of-date fact, a broken link or a question about a source. Use the contact details in the footer of any page.
Tell us the page address, the sentence and what you think it should say. A dated screenshot helps.
Casino World support (FlowPlay)
For coins, purchases, VIP levels, chat bans or a locked account: 1-877-356-9752, Monday to Friday, 9am to 5pm Pacific (noon to 8pm Eastern).
Self-help answers are on the Casino World forum.
Your app store
For a refund on coins bought through an iPhone or Android app, ask Apple or Google first. The store took your payment, so it handles the refund.
Help with gambling
If playing has stopped being fun, ConnexOntario answers day and night on 1-866-531-2600. Free, confidential, and no cash gambling required to call.
Before You Write: Our Commercial Link
You should know how this site pays for itself before deciding how far to trust it. We earn affiliate commission when a reader clicks a partner button and signs up at our partner casino. The partner is a separate real-money business; it is not Casino World, which is a free social casino.
That commission is the only way the site makes money. We don't sell reviews, sponsored placements or links, and a partner can't pay to change a score or remove a complaint. The full rules are in our editorial policy.
What Happens After You Write
- 1Logged. Your message is read and filed against the page it's about.
- 2Checked. We go back to the primary source: FlowPlay, the game studio, the regulator or the register. We don't take either side's word for it, including our own earlier version.
- 3Answered. You hear back whether we changed something, and if not, why not and which source we relied on.
- 4Dated. If the text changes, the "Updated" date at the foot of the page moves with it.
Corrections We Make, and Ones We Don't
We will correct anything we got wrong, however small. We won't change a page because a company would prefer different wording, remove a complaint that was accurately reported, or raise a score because someone asks nicely. If a correction changes a verdict or a number you might have acted on, the page says what it used to say.
If You Want to Argue With a Score
Good. Scores come from six criteria with weights fixed in advance, so a disagreement is usually about one of them. Tell us which, and what you know that we don't.
| Criterion | Weight | Evidence that would change it |
|---|---|---|
| Money at risk | 20% | A balance that was frozen or not returned |
| Who runs it | 20% | A change of owner, address or licence |
| Data and account | 15% | A breach notice or a change in how payments are handled |
| Honest marketing | 15% | A claim in the product that doesn't match how it behaves |
| Spending controls | 15% | A new or removed limit, cool-off or exclusion tool |
| Support and complaints | 15% | Response times you measured, or public complaints left unanswered |
Swipe to see all columns
Old Way vs. New Way
| When you contacted us | Before | Now |
|---|---|---|
| Where to write | Contact details in the footer, no guidance | This page: which door to use for which problem |
| Account problems | Not explained | Sent straight to FlowPlay or your app store |
| After a correction | Page dates changed on every visit anyway | The Updated date moves only when the text does |
| Who answers | Unnamed | The named editor at the foot of every page |
Swipe to see all columns
What Changed This Year
- September 3, 2026: the current Casino World overview was published.
- September 11, 2026: the overview was updated.
- September 17, 2026: contact details were re-checked. FlowPlay's support line and Seattle address are now confirmed from two sources.
- September 21, 2026: new guides went up on safety, ownership and Wolf Gold, together with this page, our editorial policy and About Us.
Came here for the partner offer?
It is run by a separate real-money casino, not by Casino World. Check its licence and terms before you sign up.